Shipping & Returns
Shipping
Global Delivery: We ship to over 100 countries across Europe, the Americas, Asia, and Oceania, with reliable delivery options for each region.
Shipping Methods: We offer standard and expedited shipping options, including collaborations with international couriers to ensure fast and secure delivery.
Shipping Costs: Shipping costs are calculated based on the size, weight, and destination of your order. This will be displayed at checkout.
Processing Time:
- Stock Orders: Typically ship within 7-10 business days.
- Custom Orders: Depending on complexity, custom orders ship within 30-50 days after production completion.
Order Tracking: Once your order is shipped, we will provide tracking details, so you can monitor the progress of your delivery.
Customs and Duties: Please note that international orders may be subject to import duties and taxes, which vary by country and are the buyer’s responsibility.
Returns
Return Policy:
We accept returns within 30 days of delivery for items in original condition and packaging.
Custom-made or personalized items are non-refundable, unless there’s a manufacturing defect.
Return Process:
To initiate a return, please contact our customer service team with your order number and reason for the return.
We will provide detailed return instructions, including where to ship your item.
Refunds:
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued through the original payment method.
Please note that shipping fees are non-refundable.
Exchanges: For exchanges, please reach out to customer service, and we will guide you through the process.
Defective or Damaged Products: If your item arrives damaged or defective, please contact us immediately with photos and details of the issue. We will arrange a replacement or refund as needed.