Order processing
We prioritize efficient handling and quality assurance for all orders. Here’s a breakdown of our process:
Order Confirmation: Upon placing an order, you will receive an email confirmation with order details, including products, quantities, and pricing.
Processing for Stock Orders:
- Stock Items: Typically processed and ready for shipping within 7-10 business days.
- Packaging is handled carefully to ensure your products arrive in pristine condition.
Custom Order Processing:
- Custom Orders: For customized designs or large-volume requests, we begin production once the order is confirmed and payment is processed.
- Lead Time: Production for custom orders usually takes 30-50 days, depending on the complexity and quantity.
Custom Order Process:
- Design Consultation: Collaborate with our design team to finalize specifications and design concepts.
- Prototyping: We create a prototype based on your requirements for your review and approval.
- Production: Once approved, we proceed with mass production, closely monitored for quality.
- Quality Control: Each piece undergoes rigorous testing, including material quality checks, plating thickness verification, and durability assessments.
- Final Review and Packaging: After production, all items are packaged securely, ready for shipping.
Shipping and Tracking: Once your order is processed, a shipping confirmation will be sent, along with tracking information for you to follow the delivery progress.
Order Modifications: Any changes must be requested within 24 hours of placing the order. Please note that order modifications may affect the processing time.